1Our Promise
At HelenPawPal, we aren’t just a store; we’re pet parents just like you. We treat your personal information with the same care and respect we give our own furry best friends. This policy explains how we collect and protect your data when you shop with us.
- What Information Do We Collect?
When You Order: We collect your name, shipping/billing address, payment details, and email to get your goodies delivered safely to your door.
When You Join the Pack: If you create an account or sign up for our newsletter, we save your contact info to keep you updated on new arrivals and “pawsome” deals.
When You Share: If you leave a review or a comment (we love pet photos!), we collect the data in the form, plus your IP address to keep the spammers away.
- Cookies & Technology
To make your shopping experience smoother, we use cookies. They remember what’s in your cart and help us understand which products your pets love most.
Login Info: If you choose “Remember Me,” we’ll keep you logged in for 2 weeks so you can shop faster.
Analytics: We use tools like Google Analytics to see how visitors move through our site, which helps us improve the HelenPawPal experience.
- How We Use Your Data
We use your info strictly to:
Fulfill and ship your orders.
Prevent fraud
Send you personalized pet care tips and discounts (only if you say “yes” to our emails).
Note: We never sell your personal data to third-party “strangers.”
- Your Rights & Control
You’re in the driver’s seat. At any time, you can:
Request a copy of the data we have about you.
Ask us to “forget” you by deleting your account and data.
Unsubscribe from emails with one click.
Just howl at us at [[email protected]] and we’ll take care of it.
- Data Retention
We keep your order history for as long as necessary to provide great customer service and for tax/legal reasons. Comments and reviews stay on the site indefinitely to help other pet parents make better choices.